Frequently asked questions

About NeoWirelessPhones is a platform that locally purchases your pre-owned electronics. We offer a straightforward solution for customers looking to sell their unwanted electronics, eliminating the complexities and risks often associated with auctions.

We recognize that entrusting us with your item(s) may raise concerns. At MOBILEXPHONE, our utmost priority is delivering an outstanding experience, creating customer value, and establishing a foundation of trust with our clients. Your trust is invaluable to us, and we are committed to ensuring a secure and timely delivery of our services. We appreciate the time invested in developing, organizing, and building this user-friendly platform that strives to offer top value for your electronics. Upholding our promises and maintaining your trust is not only a commitment but also a sound business decision for the success of our website.

Evaluation Process

The evaluation process involves several steps to ensure accuracy and transparency. Firstly, we verify that the selected model matches the delivered device, confirming its authenticity. We thoroughly examine the physical condition, checking for scratches, dents, and other factors to align with the selected category. We assess whether the item is genuine or counterfeit, detecting any signs of tampering.

Further checks include inspecting for water damage and testing the battery life. To safeguard your privacy, we ensure all passwords are removed, facilitating a complete reset to erase personal information. If your initial assessment proves accurate, we proceed with the selected payment method. In the event of discrepancies, we provide a revised offer, giving you the option to accept or request the return of your item(s). At NeoWireless, rest assured that we always strive to offer the maximum value for your items.

Your SIM card is not required for the evaluation process. Kindly remove the SIM card before shipping the phone to us. If you happen to forget, rest assured that we will responsibly dispose of the SIM card during our evaluation of your phone.
An “unlocked” phone is one that is not tied to a specific carrier. Since we provide higher compensation for unlocked phones, you can request your carrier to unlock your phone before submitting it as such. Please contact your carrier to inquire about the possibility of unlocking your phone.
Should you disagree with the evaluation of your phone, you have the option to request a reinspection. During this process, a new assessment will be conducted to determine whether it aligns with the initial evaluation or if there is room to revise the offer amount.


We provide five payment methods, including Cash App, Apple Pay, Zelle, and Venmo. When you visit the store, you’ll be prompted to specify your preferred payment method.

Selling to NeoWirelessPhones

No worries, simply choose the condition you believe is most accurate. Upon receiving your item(s), we will assess it and modify the offer accordingly. Please be aware that the final offer price may be adjusted, either higher or lower.
No, there is no limit. You are free to sell as many items as you wish. However, if you intend to sell in bulk (10 or more items), please reach out to us before initiating an offer. Bulk sales require prior approval and may be subject to cancellation for any necessary reasons.
Certainly. We take the necessary steps to ensure that every item received in our office undergoes a thorough data wipe in accordance with NIST standards.
For most items, you can locate the model number in the “About” section within the device’s settings. Alternatively, your previous cellular carrier often provides this information upon request.
Only the selected items are required; no accessories are needed.
You can leave out the SIM card when sending us your phone for evaluation, as we don’t require it. If you forget to remove it, rest assured that we will responsibly dispose of the SIM card during the evaluation process.

Is your phone financed, blacklisted or activation locked?

We do NOT purchase phones that have been reported lost, stolen, blocked, blacklisted or activation locked.

You can check the ESN/IMEI Status of your phone by visiting


Condition Examples

Iphone s
*Scratches may be enhanced to show detail
Sell iphone detroit
*Scratches may be enhanced to show detail
Best I phone
iphone 6
*Scratches may be enhanced to show detail
Sell your Iphone
sell old Iphone
*Scratches may be enhanced to show detail

Tips to assess the condition of your device

Before assessing the condition of your device, we highly recommend the following:
  1. Remove the device from its cover and remove any screen protectors from the screen. We’ve had many instances where the cover and screen protector have left behind permanent marks on devices.
  2. Use a flashlight or put the device under a bright light to check for scratches on the screen.
  3. Visually inspect the device for any bends in the frame or any screen separation as this is a commonly overlooked issue.
  4. Check to see if any water damage indicators have been triggered. Click here for more information.
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